Virtual Visits

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The Center for Digestive and Liver Health is happy to now offer virtual telehealth visits to our patients. Telehealth is a secure, two-way video consultation where you can privately interact with your healthcare provider from the convenience of your home.

No matter where you are, your provider can help you with a variety of care needs, routine follow-up visits, chronic disease and medication management, reviewing test or lab results, health lifestyle coaching and more.

We are pleased to have the technology to implement virtual visits. Virtual visits or "telehealth" offers patients the opportunity to have a doctor visit without coming into the office. If you have a smartphone, tablet, computer with internet connection and an email address, your doctor's appointment may be approved for a virtual visit.

What is a virtual visit?

A virtual visit is the practice of telemedicine and this service offers patients remote access to their medical provider via technology such as a computer, tablet, or mobile devise. The provider and patient are not physically present with each other; however, they are able to see and hear each other and correspond as if they were in the same room.

Due to the current public health emergency surrounding COVID-19, we want to keep you abreast of processes we have implemented to protect the health of our patients, employees, and the community.
If you have symptoms of cough, fever, or shortness of breath AND think you may have been in close contact with a person known to have COVID-19 or traveled to an area with cases of the virus, call your primary care physician’s office for further instruction. We also ask that for the safety of our patients and staff ask you not come into the office, rather schedule a virtual visit!

Quick guide for telehealth, virtual visits.

What do I need for a virtual visit?

There are some technological requirements we suggest to ensure you have a seamless experience.  
  • Provide your up-to-date email address to our staff at the time of scheduling
  • Be sure you have activated your healowTM patient portal account so you can complete you brief health questionnaire on the day of your visit
  • Make sure you are using a device with a webcam, microphone, and strong internet connection (e.g., a laptop, a smartphone, or tablet)
  • Patients have two options to join the appointment - a secure web link or through the healow app. While the latest version of any internet browser is accepted, we have found that the healow app provides the optimal experience for our patients. For smart phone and tablet users, the healow app is a free download from the Apple App Store or the Google Play Store.

FAQ's:

Question:

How do I schedule a virtual visit?

Answer:

Call our office at 912-303-4200 or request a virtual visit online by clicking here.


Question:

How much does it cost?

Answer:

Medicare, Medicaid, and most commercial insurance plans cover virtual visits just as they would an in-office visit, but speak with you insurer to confirm. As with any office visit, we will collect the normal co-payment amount during the check-in process. After your virtual visit, we will submit a claim to your insurance carrier for full payment.


Question:

What can I expect prior to my visit?

Answer:

You will be asked for an email address in order to set up your virtual visit. You will receive an appointment confiratmion email from eClinicalWorks with the subject “TeleVisit Appointment Confirmation” which will include the appointment date and time.

  • Prior to your scheduled appointment, a medical assistant will call you to review your demographics, surgical history, allergies, and current medications before you join the virtual exam room with the provider.
  • Approximately 30 minutes before your scheduled appointment, you will receive an email from eClinicalWorks with the subject "TeleVisit Appointment Reminder" that will include the Virtual Televisit link.
  • To join your appointment, open the email, and click “Start Televisit.”
  • Follow the on-screen instructions to open in your web browser or access through the app. Follow the prompts to complete your Medical History questionnaire.
  • Ensure you select ALLOW camera and microphone access if there is a pop-up.
  • Please wait in the virtual waiting room until your provider joins. If you do not see your eClinicalWorks email at the time of appointment, please be sure to check your junk or spam folders.


Question:

What if I get disconnected or accidentally hang up? 

Answer:

You can return to your virtual visit by opening the last email with the subject "TeleVisit Appointment Reminder" and click the link to reenter the virtual exam room. 

To ensure you have a seamless experience:

  • Provide your up-to-date email address to our staff at the time of scheduling
  • Be sure you have activated your healow™ patient portal account so you can complete your brief health questionnaire on the day of your visit.
    Make sure you are using a device with a webcam, microphone, and strong internet connection (e.g., a laptop, smartphone, or tablet)
    Patients have two options to join the appointment - a secure web link or through the healow app. While the latest version of any internet browser is accepted, we have found that the healow app provides the optimal experience for our patients.

Question:

Where can I download the healow™ app?

Answer:

For smart phone and tablet users, the healow™ app is a free download from the Apple App Store or the Google Play Store


Question:

Is my personal health information secure and confidential?

Answer:

Yes. Our telehealth platform is 100% HIPAA compliant.